Cancel a booking and refund
Quote, request, and track a refund.
Check the policy
Open the guest cancellation quote or the booking's rate plan cancellationPolicy.
Cancel
Cancel from the front desk. The booking is cancellation_pending until the refund resolves.
Request the refund
On /dashboard/platform/payments open the payment, check the quote, and request the refund with a reason.
Approve if required
A different user with canApproveHotelExceptions approves at /dashboard/platform/approvals.
Follow up
If the refund stalls, replay it from /dashboard/platform/outbox.