Guests and messages
Guest profiles, loyalty, and contact-form messages.
Guests
/dashboard/platform/guests and /guests/[id] need canManageGuests (hotelGuestOperations). The list searches and filters by segment. A profile shows contact details, stay history, totalStays, totalSpent, and flags isVip and isBlacklisted.
Loyalty
Tiers are bronze, silver, gold, platinum, diamond. Points are written as LoyaltyTransaction rows. Staff redeem points on the front desk with redeemHotelLoyalty. Earning rules are set in property settings.
Messages
/dashboard/platform/messages lists messages sent from /contact (hotelGuestMessages). Reply from your own email client through the mailto: link.
Guest privacy tools (consent, retention, merge) are in Guest governance.