Guest governance and approvals
Consent, retention, identity documents, merges, and second-user approvals.
Guest governance
/dashboard/platform/guest-governance needs canManageGuestPrivacy (hotelGuestGovernance, updateHotelGuestGovernance).
- Record consent and communication preferences.
- Place and release legal holds. A legal hold prevents anonymization.
- Apply retention and anonymization.
- Store and review identity documents (
GuestDocument). - Handle data requests.
- Merge duplicate guests and unmerge them.
Search guests with hotelGovernanceGuestSearch.
Approvals
/dashboard/platform/approvals (hotelApprovalWorkspace).
Request
A user requests approval for an exact action, target, and amount.
Decide
A different user with canApproveHotelExceptions approves or rejects (updateHotelApproval).
Use
The approval can be used once, by the operation it matches.
Refunds, write-offs, cash variances, and rate publication can need approval depending on thresholds in property settings.