Messages and communications

The customer inbox and the outbound email and event queue.

Customer inbox

/dashboard/platform/messages needs canManageOrders. Messages come from the Help page at /support (submitGroceryContactMessage). A ContactMessage has reference, subject, topic, orderNumber, message, status (new, in_progress, replied, closed), and staffNotes. Update status and notes with the generated updateContactMessage.

Communications

/dashboard/platform/communications needs canManageOnboarding. Data comes from groceryOutboxStatus.

Customer emails and outbound events are queued as GroceryOutboxEvent rows. On this page:

  • deliverGroceryOutboxNow sends a queued message now
  • replayGroceryOutboxEvent retries a failed event
  • reconcileGroceryCustomerDelivery resolves a delivery whose result is unknown

The worker:events process claims events (claimGroceryOutboxEvents), sends emails and alerts, and posts events to GROCERY_EVENT_WEBHOOK_URL signed with HMAC-SHA256. Without SMTP, queued messages stay pending.

Reports and financial close

Close a trading period, import settlement statements, and review matches.

Roles and permissions

Staff capabilities and which dashboard page each one opens.

On this page

Customer inbox
Communications