Refund an order

Refund selected lines, void an authorization, or cancel an order.

Choose the path

Before capture, void the authorization or cancel the order. After capture, refund lines.

Refund lines

At /dashboard/platform/payments open the order, select the lines, give a reason (3 to 500 characters), and choose a disposition for each: return_to_stock, waste, or quarantine.

Watch the status

The refund shows processing until the provider confirms. The refund worker updates it. A stuck refund appears in the recovery list.

Handle a recall

Quarantine lots, notify affected customers, and close the recall.

Close a trading period

Create a close, import the settlement statement, and clear mismatches.

On this page

Choose the path
Refund lines
Watch the status