Troubleshooting
Error messages and fixes.
| Message | Fix |
|---|---|
| Authenticated organization session required | Sign in again |
| Another billing operation is processing; retry shortly | Retry with the same request |
| Billing operation claim was replaced; retry with the same idempotency key | Retry unchanged |
| Appointment is outside published instructor availability | Add availability |
| Instructor is unavailable at this time | Pick another slot |
| Member has an overlapping class | Cancel the other booking |
| No active membership found | Start or renew a plan |
| Class capacity exceeds the room | Lower capacity |
| Kiosk search must be between 2 and 100 characters | Type more |
| Guest check-in organization is invalid | Check KIOSK_ORGANIZATION_ID |
| Discovery organization is not active | Reactivate the organization |
| Invalid discovery date window. | Fix from/to |
| Custom onboarding requires a configuration | Send the custom config |
| Cash close overlaps a previously reconciled period | Pick a later period |
| Checkout session is invalid | Start checkout again |
| Only a paid, unfulfilled checkout can be retried | Check the Stripe session |
| Card packages are refunded to the original card from Training | Use the Training page |
| Package already has different refund evidence | Reuse the first reference |
| Contact message saved; staff email copy failed: | Check SMTP |
| Member service calendar requires review | Review the member's calendar |